Exiseal - Terms and Conditions

General
Exiseal aims to provide you with complete satisfaction. If you have any comments or suggestions, please email us at enquiries@exiseal.co.uk

Please note, these General Terms and Conditions do not affect your statutory rights.

Exiseal is a web-based business. To make a purchase, simply browse through our website, select the length of Exiseal you wish to purchase, click through to checkout and provide your credit/debit card details. We use PayPal as our secure online payment system. Your credit card details will only be known to PayPal who handle the transaction on our behalf. We accept most major credit cards; Visa, Mastercard, Switch, Delta, JCB, American Express.

When you have completed your order a confirmation email will be sent.

Important. Please check this email immediately to ensure your order is correct. If you have any queries regarding your order, please email us immediately.

Pricing
All our prices include VAT at the prevailing rate.

Payment Security
Credit card transactions are handled by PayPal, one of the market leaders in secure online transactions. You are also protected from fraudulent use of your card in a "cardholder not present" environment by your card issuers. The card issuer provides the right for you to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently. If you have any questions regarding security, please email us at enquiries@exiseal.co.uk

Postage & Packing
Our delivery charge is per order and is dependent upon the value of your order. It will be calculated when you place your order at the Shopping Cart. We will usually dispatch your order the first working day following receipt. After your order has been dispatched, we will send you an email informing you that your order has left our warehouse.

Upon receipt of your order, please ensure that you check the package immediately before signing for receipt of the goods. If there is any damage to the outer packaging, this must be noted on the proof of delivery.

If our carriers are unable to deliver your order, they will leave a card with contact details. Please ring the telephone number if required to do so on the card to arrange for your order to be re-delivered or for you to collect from their depot.

For orders received from outside the UK we reserve the right to apply an additional charge for postage & packing, which we will advise you of prior to confirming and subsequently dispatching your order.

Guarantee
Exiseal is guaranteed to be free from manufacturing defects for a period of 5 years.

Cancellation of order
Your order can be cancelled from the time of ordering up to 14 days following receipt of the goods. In the event that you wish to cancel your order, you must return unused goods at your cost to us within this cancellation period. Upon receipt, a refund amounting to the price, including the original delivery charge, will be made within 14 days. Any returns within the UK must be sent to:-

Exiflex Limited, 7a Britannia Road, Sale, Cheshire M33 2AA.

Should your order be delivered damaged YOU MUST notify us as soon as possible either by emailing orders@exiseal.co.uk or by telephone on 0161 976 5001
 
Complaints Procedure

In the unlikely event that you should you have a complaint, please email us at complaints@exiseal.co.uk. At all times your complaint will be dealt with on a confidential basis. We will acknowledge your complaint within 5 working days, providing a timescale for resolving it. We undertake to keep you informed throughout this process.

Privacy
Exiseal is committed to protecting your privacy. We will only use the information that we collect about you lawfully.

In order to process and complete your order, we need to collect various pieces of information, such as:-

The information we collect is for a number of valid reasons to enable us to fulfil your needs:-

Please be assured that we will not contact you via email unless you have expressly given your permission for us to do so, and that you will be able to unsubscribe at any time.

Please be assured that we will not make your details available or sell your details to other businesses.

We will never collect sensitive information about you without your explicit consent.

If you have any questions/comments about privacy, you should email us at enquiries@exiseal.co.uk